Terms of Use

This page sets out the rules that govern use of our platform and explains the relationship between us and our users. We describe what we expect from account holders, how promotions work, and the basics of deposits, withdrawals and dispute handling. By creating an account or using our services you accept these terms and any specific rules published for particular promotions or products.

Account responsibilities

You must provide accurate personal information and keep your account details up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Do not share your account, sell access or allow others to play using your credentials. If you suspect unauthorised use you must contact us immediately.

We may restrict, suspend or close accounts where we reasonably suspect fraud, money laundering, identity theft, collusion, bonus abuse or other breaches of these terms. Funds may be withheld pending investigation and verification.

Eligibility requirements

To open and use an account you must meet the minimum age requirement and be legally permitted to gamble in your place of residence. Residents of certain locations may be restricted from registering; eligibility is confirmed during registration and may be checked again during verification. Multiple accounts, accounts for others or accounts created in breach of local law are not permitted.

Acceptable platform use

Use the platform lawfully and without abusing systems or exploiting vulnerabilities. Prohibited conduct includes using automated tools, attempting to manipulate outcomes, refunding or chargeback abuse, and sharing confidential platform material. We reserve the right to remove content, block users or take other action where behaviour breaches these rules or harms other players.

General bonus and promotion rules

Promotions are subject to specific terms which are published with each offer. You must opt in to any promotion where required and meet the stated eligibility criteria. Wagering conditions, maximum bet limits while bonus funds are active, qualifying games and any excluded deposit methods are set out in the promotion terms. We may withhold, cancel or reclaim bonus funds and associated winnings where we detect abuse or manipulation.

Deposits and withdrawals

Payments and verification

Deposits must be made from payment methods in the account holder's name. We use standard verification checks and may require identification documents, proof of address or proof of source of funds before processing withdrawals. Withdrawals may be held while verification or security checks are completed.

Limits and timing

Processing times, minimums, maximums and any fees are displayed in the cashier and may vary by method. We aim to process withdrawals promptly but timing depends on your chosen payment provider and completion of any required checks.

Dispute resolution

If you have a dispute you should contact customer support with full details and relevant documentation. We will investigate and respond. If we cannot agree a resolution you may pursue any statutory rights available to you under applicable law. Where appropriate and permitted, disputes may be referred to an independent complaints service.

Updates to terms and conditions

We may revise these terms from time to time. Significant changes will be communicated via your account or email where possible. Continued use of the platform after notice of changes constitutes acceptance of the revised terms. It is your responsibility to review these terms regularly and ensure you remain compliant.